Utility Billing/Payments

Billing Cycle

Utility bills are mailed or emailed out on a monthly basis.  Bills are due and payable upon receipt.

 

Late Payments and Fees and Disconnection of Services and Late Fees

Water (and/or Sewer) Service that is not paid by the date printed on your Utility Bill is subject to a $20.00 late fee and a Termination Notice will be provided.  If the payment and late fee are not paid by the date on the Termination Notice, your service is subject to disconnection. When service is disconnected for nonpayment, service will be reconnected after past due payment has been received. Please note: A $50.00 reconnection fee will be added to the next billing cycle.

Payments received after 4:00 PM will not be restored until the following business day.

If your water and/or sewer service has been DISCONNECTED, please contact Town Hall immediately, to make payment - DO NOT utilize the online payment system.  

 

Courtesy Notification to All Customers

A pass thru rate adjustment for Water & Sewer will take effect on your November 2023 billing statement. The new rates for your area can be found here.

 

Notice to All Customers Paying with Credit/Debit Card

Effective October 1, 2023, the Town of Lake Clarke Shores will be charging a 3% convenience fee to all customers using a credit/debit card to pay their Utility Bill. This fee includes payments you have set up online as AutoPay, a one-time payment made online, and payments taken by phone.

If AutoPay customers would like to stop their recurring monthly credit/debit card payment, please send us an email at Utilities@lakeclarke.org requesting to delete your subscription.

 AutoPay is still available without a fee through Automatic Bank Draft (ACH). Customers can also continue to make a monthly one-time online e-check payments without a fee.

 

How to Pay your Utility Bill 

We offer several easy and convenient ways to pay your Town of Lake Clarke Shores Utility Bill:

Pay Online

Visit the Town of Lake Clarke Shores link below for secure access to your utility account anytime, anywhere, 24 hours a day, and 7 days a week. Paying your bill online is convenient, fast and secure.

  • Credit or Debit card
  • E-Check from your bank account (checking or savings)

Auto Pay 

Customers may enroll online through the Citizen Self Service portal to have their Utility Bill set for Automatic Payment either from a credit or debit card. The total amount of the bill will be electronically deducted from their subscribed card on the 20th of each month. Click the Lake Clarke Shores - Online Utility Payment link below for important information about Automatic Payment by credit/debit card!

Customers may enroll for Automatic Bank Draft from their checking or savings account. The total amount of the bill will be drafted from their bank account on the 20th of each month. To enroll, please contact the Utility Department and request the form to complete, sign, and return.

Pay by Mail

Payments may be made by check or money order. Please include the statement stub and place the account number on the check or money order.

Pay by Dropbox

The payment drop box is located outside of Town Hall to the right of the double glass doors. Payments placed in the dropbox after business hours will be processed the following business day. Please do not place cash in the dropbox.

Pay in Person

You may make payments during regular business hours at Town Hall. We accept payments by Cash, Check, Money Order, Debit/Credit Cards (MasterCard, Visa, Discover or American Express).

Pay by Phone

Call (561) 642-7870 to make a payment over the phone by debit or credit card.

 

E-Bill 

Save time, money and a tree and sign up to receive your utility bills via email.